Maintenance & repairs — FAQ

What counts as an emergency?

Anything risking safety or major damage — gas smell, flooding, no heat in winter, no water, electrical hazards, or a broken lock/door. Mark these Emergency so they jump the queue.

How fast will my request be handled?

Your team triages by urgency, with emergencies first. You’ll see the status move Open → In progress → Completed, and you can message on the request anytime.

Why add photos?

Photos help the super understand the problem and bring the right parts — which usually means a faster fix.

Can I say when I’m available?

Yes — renters can set availability windows so visits land at convenient times.